eSecuritel: ABSOLUTELY ***% HORRIBLE HORRIBLE HORRIBLE COMP...
A eSecuritel customer review by GetHuman user ~disappointedinalberta from November 26th, 2017
Background on ~disappointedinalberta's case
GetHuman: ~disappointedinalberta - can you tell our other eSecuritel customers when your case took place?
~disappointedinalberta: Yes I can. It was middle of the night, on November 20th.
GetHuman: Did you reach out to eSecuritel, and if so, how?
GetHuman: And which of these common eSecuritel customer issues best describes the reason you wanted to talk to them?
(Shows ~disappointedinalberta a list of common eSecuritel problems)
~disappointedinalberta: "Overcharge/Strange charge" was why I was trying to call.
~disappointedinalberta's review of eSecuritel customer service
GetHuman: So how would you sum up your experience for GetHuman's eSecuritel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~disappointedinalberta: ABSOLUTELY ***% HORRIBLE HORRIBLE HORRIBLE COMPANY. DON'T RETURN CALLS. Sent me a phone that was NOT even comparable to mine. it was * grades LOWER THAN MINE and they tried to say it was the same. The model was OLD AND NOT COMPARABLE. Liars and DO NOT DEAL WITH THEM. Telus even said they couldn't stand dealing with them. They used to use Asurian and they were EXCELLENT. TELUS has had a ton of complaints about this company. DO NOT DEAL WITH THEM.
GetHuman: Let's quantify your experience contacting eSecuritel. On a scale of 1 to 5, how easy is it go get help on a eSecuritel problem?
~disappointedinalberta: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~disappointedinalberta: I'd give them a four out of five on communication.
GetHuman: And what about eSecuritel's ability to quickly and effectively address your problem?
~disappointedinalberta: For that I would say one out of five.
GetHuman: And finally- any advice for other eSecuritel customers?
~disappointedinalberta: Call them early in the day or late. Don't forget any personal or account information you might need for eSecuritel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~disappointedinalberta taken from his eSecuritel customer service problem that occurred on November 20th, 2017.