iTunes: CS rep was an automaton*moron - asked me what d...

A iTunes customer review by GetHuman user ~unsatisfied in Tally from November 22nd, 2017

Background on ~unsatisfied in Tally's case

GetHuman: ~unsatisfied in Tally - can you tell our other iTunes customers when your case took place?
~unsatisfied in Tally: Yes. It was morning, on November 13th.
GetHuman: Did you reach out to iTunes, and if so, how?
~unsatisfied in Tally: I used the 800-676-2775 number I found for on the GetHuman iTunes customer phone number page I was on: iTunes Customer Service Phone Number
GetHuman: And which of these common iTunes customer issues best describes the reason you wanted to talk to them?
(Shows ~unsatisfied in Tally a list of common iTunes problems)
~unsatisfied in Tally: "Change Order" was why I was trying to call.

~unsatisfied in Tally's review of iTunes customer service

GetHuman: So how would you sum up your experience for GetHuman's iTunes customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unsatisfied in Tally: CS rep was an automaton*moron - asked me what device I was using * times* this fact is unrelated to reason I called - I paid for a Season of TV which started yesterday, but CS rep WOULD NOT LISYEN TO ANYTHING I HAD TO SAY - apparently reading from a script
GetHuman: Let's quantify your experience contacting iTunes. On a scale of 1 to 5, how easy is it go get help on a iTunes problem?
~unsatisfied in Tally: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unsatisfied in Tally: I'd give them a five out of five on communication.
GetHuman: And what about iTunes's ability to quickly and effectively address your problem?
~unsatisfied in Tally: For that I would say five out of five.
GetHuman: And finally- any advice for other iTunes customers?
~unsatisfied in Tally: Call them early in the day or late. Don't forget any personal or account information you might need for iTunes to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unsatisfied in Tally taken from his iTunes customer service problem that occurred on November 13th, 2017.

iTunes

2.83 of 5 stars | 179 reviews

~unsatisfied in Tally's iTunes Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like iTunes, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with iTunes in any way.

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