iTunes: they ask for personal information, and then tel...
A iTunes customer review by GetHuman user ~anonomous from November 16th, 2017
Background on ~anonomous's case
GetHuman: ~anonomous - can you tell our other iTunes customers when your case took place?
~anonomous: Yeah. It was middle of the night, on November 15th.
GetHuman: Did you reach out to iTunes, and if so, how?
GetHuman: And which of these common iTunes customer issues best describes the reason you wanted to talk to them?
(Shows ~anonomous a list of common iTunes problems)
~anonomous: "Make a purchase" was why I was trying to call.
~anonomous's review of iTunes customer service
GetHuman: So how would you sum up your experience for GetHuman's iTunes customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonomous: they ask for personal information, and then tell you that they are just a call center and will only get transfered, 'wherever*' - that was the literal message! APPLE HAS THE WORST COSTOMER SERVICE IN THE WORLD! I PRE-PURCHASED AN ITUNES VIDEO FOR A BITHDAY PRESENT* NOT ONLY DID IT NOT GET SENT, BUT! THEY HAD ME ON THE LINE FOR TWO HOURS (PROBABLY TRYING TO BREAK ALL MY PASS CODES (THEY PUT YOU ON THE SPEAKER PHONE, THAT THEIR 'ENTRY' INTO YOUR INFORMATION, TECHNICALLY) THEY WOULD NOT SEND AN APPOLOGY NOTE TO FORWARD TO THE PERSON, STATEING THAT APPLE WAS AT FAULT! ALL THEY DID WAS GIVE ME A 'REDEEMSION CODE' WITH NO INTTRUCTIONS ON HOW TO USE *IT* - MY LOVED ONE WAS UPSET* THOUGHT I WAS NOT TELLING THE TRUTH, AND APPLE COULD HAVE SOLVED ALL THAT WITH A SIMPLE NOTE! BY THE WAY: SERI *****!!!!!SERI DOES NOT TAKE DICTATION!! THE REP AT APPLE IS: MEGAN CHAMBERLAIN, AND WOULD NOT ALLOW ME TO SPEAK TO HER IMMEDIATE SUPERVISOR TO COMPLAIN ABOUT HER. THEY TREATED US LIKE THE GESTAPO(SP,LO
GetHuman: Let's quantify your experience contacting iTunes. On a scale of 1 to 5, how easy is it go get help on a iTunes problem?
~anonomous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonomous: I'd give them a five out of five on communication.
GetHuman: And what about iTunes's ability to quickly and effectively address your problem?
~anonomous: For that I would say one out of five.
GetHuman: And finally- any advice for other iTunes customers?
~anonomous: Call them early in the day or late. Don't forget any personal or account information you might need for iTunes to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonomous taken from his iTunes customer service problem that occurred on November 15th, 2017.