iYogi: I had a nightmarish start to my day. I was chas...
A iYogi customer review by GetHuman user ~andrew_09 from November 5th, 2017
Background on ~andrew_09's case
GetHuman: ~andrew_09 - can you tell our other iYogi customers when your case took place?
~andrew_09: Yeah. It was afternoon, on October 29th.
GetHuman: Did you reach out to iYogi, and if so, how?
GetHuman: And which of these common iYogi customer issues best describes the reason you wanted to talk to them?
(Shows ~andrew_09 a list of common iYogi problems)
~andrew_09: "None of those really matches why I wanted to call iYogi that day." was why I was trying to call.
~andrew_09's review of iYogi customer service
GetHuman: So how would you sum up your experience for GetHuman's iYogi customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~andrew_09: I had a nightmarish start to my day. I was chasing client deadlines and suddenly my desktop crashed on me, leaving me with little hope to retrieve any work from the previous night. The only silver lining was my wifes working laptop, so I immediately started to look out for potential tech support service providers to fix my desktop. I scanned through dozens of tech support companies and finally landed with iyogi. *However, after striking up a conversation with one of their technicians, I was told that iyogi does not provide support for hardware issues. I was dumbfounded. I spent some considerable time with them and felt it was a total waste of time when I realized they did not provide the support I was looking for. *But one interesting thing developed when I registered with iyogi. Before they proceeded with anything, they ran a full automated scan on my laptop to check for malware and viruses because initially they thought I was having a problem with my laptop. *The iyogi technicians fo
GetHuman: Let's quantify your experience contacting iYogi. On a scale of 1 to 5, how easy is it go get help on a iYogi problem?
~andrew_09: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~andrew_09: I'd give them a five out of five on communication.
GetHuman: And what about iYogi's ability to quickly and effectively address your problem?
~andrew_09: For that I would say five out of five.
GetHuman: And finally- any advice for other iYogi customers?
~andrew_09: Call them early in the day or late. Don't forget any personal or account information you might need for iYogi to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~andrew_09 taken from his iYogi customer service problem that occurred on October 29th, 2017.