Ten out of ten to iyogi. Allow me to explain. H...
A iYogi customer review by GetHuman user ~Benjamin from November 7th, 2017
Background on ~Benjamin's case
GetHuman: ~Benjamin - can you tell our other iYogi customers when your case took place?
~Benjamin: Yes. It was morning, on November 1st.
GetHuman: Did you reach out to iYogi, and if so, how?
GetHuman: And which of these common iYogi customer issues best describes the reason you wanted to talk to them?
(Shows ~Benjamin a list of common iYogi problems)
~Benjamin: "None of those really matches why I wanted to call iYogi that day." was why I was trying to call.
~Benjamin's review of iYogi customer service
GetHuman: So how would you sum up your experience for GetHuman's iYogi customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Benjamin: Ten out of ten to iyogi. Allow me to explain. How many tech guys would work on your PC the whole night just to make sure you don*€*t have a bad day? Well it*€*s a rhetorical question and the answer is ONLY IYOGI. I had to submit a film to one of my clients and I had worked on it for a whole week. Just when I was rendering the whole file my system just shut down. I froze. I didn*€*t panic cause well I thought I*€*d just restart the whole thing. When that didn*€*t work I panicked. I called iYogi and while they guided me I managed to atleast turn the PC on. after that they remotely started tinkering around with my PC. I don*€*t know when I passed out but when I woke up in the morning in my chair I saw my complete film right in front of me. I rendered it and exported the film and it all went so smoothly. I don*€*t know when they logged off I don*€*t know what they did to fix it but whatever they did they did it right. I had a great day.
GetHuman: Let's quantify your experience contacting iYogi. On a scale of 1 to 5, how easy is it go get help on a iYogi problem?
~Benjamin: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Benjamin: I'd give them a three out of five on communication.
GetHuman: And what about iYogi's ability to quickly and effectively address your problem?
~Benjamin: For that I would say two out of five.
GetHuman: And finally- any advice for other iYogi customers?
~Benjamin: Call them early in the day or late. Don't forget any personal or account information you might need for iYogi to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Benjamin taken from his iYogi customer service problem that occurred on November 1st, 2017.