AARP - MedicareRxPlan: No one ever picked up when I called on...
A AARP - MedicareRxPlan customer review by GetHuman user ~green eyes from November 25th, 2017
Background on ~green eyes's case
GetHuman: ~green eyes - can you tell our other AARP - MedicareRxPlan customers when your case took place?
~green eyes: Yup. It was evening, on November 21st.
GetHuman: Did you reach out to AARP - MedicareRxPlan, and if so, how?
GetHuman: And which of these common AARP - MedicareRxPlan customer issues best describes the reason you wanted to talk to them?
(Shows ~green eyes a list of common AARP - MedicareRxPlan problems)
~green eyes: "Make/Chase a claim" was why I was trying to call.
~green eyes's review of AARP - MedicareRxPlan customer service
GetHuman: So how would you sum up your experience for GetHuman's AARP - MedicareRxPlan customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~green eyes: No one ever picked up when I called on ********,I thought I would wait until after the first of the year to try again, still no one ever picked up on ******. The wait time listed is only part of the total time I was on hold which amounted to * hours and ** minutes. Totally unacceptable. Would this problem make me consider another carrier when time comes in October to change providers, probably.*Really United Health care get your customer service act together for the good of your clients.
GetHuman: Let's quantify your experience contacting AARP - MedicareRxPlan. On a scale of 1 to 5, how easy is it go get help on a AARP - MedicareRxPlan problem?
~green eyes: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~green eyes: I'd give them a one out of five on communication.
GetHuman: And what about AARP - MedicareRxPlan's ability to quickly and effectively address your problem?
~green eyes: For that I would say two out of five.
GetHuman: And finally- any advice for other AARP - MedicareRxPlan customers?
~green eyes: Call them early in the day or late. Don't forget any personal or account information you might need for AARP - MedicareRxPlan to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~green eyes taken from his AARP - MedicareRxPlan customer service problem that occurred on November 21st, 2017.