AT&T - California: AT&T is by far the worst customer service I hav...

A AT&T - California customer review by GetHuman user ~Lauren from November 13th, 2017

Background on ~Lauren 's case

GetHuman: ~Lauren - can you tell our other AT&T - California customers when your case took place?
~Lauren : Yup. It was late at night, on November 7th.
GetHuman: Did you reach out to AT&T - California, and if so, how?
~Lauren : I used the 866-577-7726 number I found for on the GetHuman AT&T - California customer phone number page I was on: AT&T - California Customer Service Phone Number
GetHuman: And which of these common AT&T - California customer issues best describes the reason you wanted to talk to them?
(Shows ~Lauren a list of common AT&T - California problems)
~Lauren : "Technical support" was why I was trying to call.

~Lauren 's review of AT&T - California customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T - California customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lauren : AT&T is by far the worst customer service I have ever experienced. Having worked in customer service before it is common practice to ensure the customer's needs are being met. With AT&T their objective is clearly to inconvenience the customer as much as possible. Upon transferring Uverse service from my old to new apartment I was given an installation date of October **th. On October **th I received an email from AT&T saying they had been at my residence on October **th and I had "missed" my scheduled appointment. Interesting that I missed an appointment I was NEVER notified of considering I was told the technician would come on October **th. When I called customer service none of the * service representatives I spoke to in a two hour time period took accountability for their (AT&T's) error, but rather bounced me from rep to rep all of whom told me that the earliest someone could come back out was November *th. I informed them I needed internet due to being enrolled in an online class
GetHuman: Let's quantify your experience contacting AT&T - California. On a scale of 1 to 5, how easy is it go get help on a AT&T - California problem?
~Lauren : I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lauren : I'd give them a one out of five on communication.
GetHuman: And what about AT&T - California's ability to quickly and effectively address your problem?
~Lauren : For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T - California customers?
~Lauren : Call them early in the day or late. Don't forget any personal or account information you might need for AT&T - California to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lauren taken from his AT&T - California customer service problem that occurred on November 7th, 2017.

AT&T - California

2.33 of 5 stars | 27 reviews

~Lauren 's AT&T - California Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like AT&T - California, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with AT&T - California in any way.

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