AT&T U-Verse: Uverse has been the worst cable company I have...
A AT&T U-Verse customer review by GetHuman user ~Donna Wilson from November 20th, 2017
Background on ~Donna Wilson's case
GetHuman: ~Donna Wilson - can you tell our other AT&T U-Verse customers when your case took place?
~Donna Wilson: Yeah. It was middle of the night, on November 16th.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
(Shows ~Donna Wilson a list of common AT&T U-Verse problems)
~Donna Wilson: "Pay bill" was why I was trying to call.
~Donna Wilson's review of AT&T U-Verse customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Donna Wilson: Uverse has been the worst cable company I have EVER dealt with. Service is the ABSOLUTE worse I've ever come across! Uverse charges full price ($*** I pay) & service only works **% of the time. Had lost my recordings MANY times do to the cable box going down & have had at least ** or more technicians at my house. One tech guy said that he saw my service was interrupted more than *** times a month. REALLY??? That did not surprise me as my service keeps getting interrupted and my tv shows keep getting frozen & I miss alot due to my BAD service with UVerse! I am SOOOO HAPPY I get to cancel UVerse today!!!! YAY!!!!! GOODBYE FOREVER!!! but just so you know at&t cell service is GREAT! JUST UVerse stinks!!!!
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
~Donna Wilson: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Donna Wilson: I'd give them a five out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
~Donna Wilson: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
~Donna Wilson: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Donna Wilson taken from his AT&T U-Verse customer service problem that occurred on November 16th, 2017.