AT&T: I ordered the new iPhone * for my wife and I on...
A AT&T customer review by GetHuman user ~No service from November 24th, 2017
Background on ~No service's case
GetHuman: ~No service - can you tell our other AT&T customers when your case took place?
~No service: Yes I can. It was evening, on November 17th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~No service a list of common AT&T problems)
~No service: "Overcharge/Strange charge" was why I was trying to call.
~No service's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~No service: I ordered the new iPhone * for my wife and I on sep **. I received * emails notifying me my phones had ben shipped FedEx. * days latter I looked up tracking and fed ex reported there wasn't anyone at my address to sign for the phones. This is untrue because it is our biasness and there is always someone to sigh, so I called fed ex , they told me that what really happened is ATT contacted them and asked the phones be sent back to ATT. I then spent over an hour on the phone with one of your reps. She verified what FedEx said. Then I was transferred to another department that told me they would order another phone for me but I would have to start over in the q of everyone. This is absurd, ATT makes a mistake and I'm penalized? Your agent said she would have a manager call me w in ** hours. I never got a call. I called back and had to re explain the entire story. The agent asked if I could hold, I did for ** minutes before I was cut off. That was after my second hour on the phone with AT
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~No service: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~No service: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~No service: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T customers?
~No service: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~No service taken from his AT&T customer service problem that occurred on November 17th, 2017.