AT&T: I was trying to reach your DSL billing departme...
A AT&T customer review by GetHuman user GetHuman-371702 from November 23rd, 2017
Background on GetHuman-371702's case
GetHuman: GetHuman-371702 - can you tell our other AT&T customers when your case took place?
GetHuman-371702: Yeah. It was morning, on November 22nd.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-371702 a list of common AT&T problems)
GetHuman-371702: "Payment Arrangement" was why I was trying to call.
GetHuman-371702's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-371702: I was trying to reach your DSL billing department and was transferred from one department to another, one state to another state.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman-371702: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-371702: I'd give them a two out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman-371702: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman-371702: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-371702 taken from his AT&T customer service problem that occurred on November 22nd, 2017.