AT&T: Wouldn't help me at all, even though I explaine...
A AT&T customer review by GetHuman user GetHuman-311931 from November 21st, 2017
Background on GetHuman-311931's case
GetHuman: GetHuman-311931 - can you tell our other AT&T customers when your case took place?
GetHuman-311931: Sure. It was afternoon, on November 15th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-311931 a list of common AT&T problems)
GetHuman-311931: "Update account information" was why I was trying to call.
GetHuman-311931's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-311931: Wouldn't help me at all, even though I explained that I had * family members that passed, and I wanted to pay half of my balance and remainder * days later. Ms light(supervisor) talked to me with little ir no respect. I will leave AT$T once my contract is over
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman-311931: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-311931: I'd give them a five out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman-311931: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman-311931: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-311931 taken from his AT&T customer service problem that occurred on November 15th, 2017.