Ababy.com: I ordered a craddle mattress and paid for expre...
A Ababy.com customer review by GetHuman user ~sickandtired from November 13th, 2017
Background on ~sickandtired's case
GetHuman: ~sickandtired - can you tell our other Ababy.com customers when your case took place?
~sickandtired: Yes I can. It was morning, on November 9th.
GetHuman: Did you reach out to Ababy.com, and if so, how?
GetHuman: And which of these common Ababy.com customer issues best describes the reason you wanted to talk to them?
(Shows ~sickandtired a list of common Ababy.com problems)
~sickandtired: "Overcharge/Strange charge" was why I was trying to call.
~sickandtired's review of Ababy.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Ababy.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sickandtired: I ordered a craddle mattress and paid for express delivery and never got my order. I called them to ask why I did not get my order and the girl had no response but to say she was sorry. She told me I could not get my money back til I got the order and sent it back. It has been over a week and I still do not have my order. I called again today and was put on hold for over ** minutes. I finally called my credit card company to disute this.
GetHuman: Let's quantify your experience contacting Ababy.com. On a scale of 1 to 5, how easy is it go get help on a Ababy.com problem?
~sickandtired: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sickandtired: I'd give them a three out of five on communication.
GetHuman: And what about Ababy.com's ability to quickly and effectively address your problem?
~sickandtired: For that I would say four out of five.
GetHuman: And finally- any advice for other Ababy.com customers?
~sickandtired: Call them early in the day or late. Don't forget any personal or account information you might need for Ababy.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sickandtired taken from his Ababy.com customer service problem that occurred on November 9th, 2017.