Ababy.com: I ordered an item in February ****. I paid via...
A Ababy.com customer review by GetHuman user ~ezerics from November 22nd, 2017
Background on ~ezerics's case
GetHuman: ~ezerics - can you tell our other Ababy.com customers when your case took place?
~ezerics: Yes. It was morning, on November 14th.
GetHuman: Did you reach out to Ababy.com, and if so, how?
GetHuman: And which of these common Ababy.com customer issues best describes the reason you wanted to talk to them?
(Shows ~ezerics a list of common Ababy.com problems)
~ezerics: "Warranty claim" was why I was trying to call.
~ezerics's review of Ababy.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Ababy.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ezerics: I ordered an item in February ****. I paid via paypal and Ababy.com had the funds the next day. It is now mid-june ****, almost ** weeks later, and I have not received my order. Ababy.com does not have good customer service. They take forever to answer the phone and do not return calls as promised. They take days to respond to emails. In my case, they claim my item is a custom item that has been delayed due to a backlog with their "designer." However, the item is listed as available in *-* weeks. It's been ** weeks. Moreover, the item I ordered is not even a custom item, its a standard item listed on their website that was not customized or personalized, its even available on other websites! Even if it were a custom item, it is unreasonable that it would take ** weeks. Ababy.com has refused to give me a discount for these delays or even to have the "designer" expedite my order. Moreover, Ababy.com has twice told me that they will be shipping my order within a week and I neve
GetHuman: Let's quantify your experience contacting Ababy.com. On a scale of 1 to 5, how easy is it go get help on a Ababy.com problem?
~ezerics: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ezerics: I'd give them a five out of five on communication.
GetHuman: And what about Ababy.com's ability to quickly and effectively address your problem?
~ezerics: For that I would say five out of five.
GetHuman: And finally- any advice for other Ababy.com customers?
~ezerics: Call them early in the day or late. Don't forget any personal or account information you might need for Ababy.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ezerics taken from his Ababy.com customer service problem that occurred on November 14th, 2017.