Abercrombie & Fitch: I never received my package, after a month and...
A Abercrombie & Fitch customer review by GetHuman user ~LauraLicona from November 14th, 2017
Background on ~LauraLicona's case
GetHuman: ~LauraLicona - can you tell our other Abercrombie & Fitch customers when your case took place?
~LauraLicona: Yup. It was morning, on November 5th.
GetHuman: Did you reach out to Abercrombie & Fitch, and if so, how?
GetHuman: And which of these common Abercrombie & Fitch customer issues best describes the reason you wanted to talk to them?
(Shows ~LauraLicona a list of common Abercrombie & Fitch problems)
~LauraLicona: "Track order" was why I was trying to call.
~LauraLicona's review of Abercrombie & Fitch customer service
GetHuman: So how would you sum up your experience for GetHuman's Abercrombie & Fitch customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LauraLicona: I never received my package, after a month and * failed emails, I finally got a confusing email with a new invoice and something stating "sold out" and stating I should pay immediately so I can get my merchandise. I am unsure what to do, I tried calling twice, but after being on hold for ** minutes I gave up!*This has to be the worst customer service online I have EVER seen, bar none... ANd I do a lot of online shopping!
GetHuman: Let's quantify your experience contacting Abercrombie & Fitch. On a scale of 1 to 5, how easy is it go get help on a Abercrombie & Fitch problem?
~LauraLicona: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LauraLicona: I'd give them a four out of five on communication.
GetHuman: And what about Abercrombie & Fitch's ability to quickly and effectively address your problem?
~LauraLicona: For that I would say five out of five.
GetHuman: And finally- any advice for other Abercrombie & Fitch customers?
~LauraLicona: Call them early in the day or late. Don't forget any personal or account information you might need for Abercrombie & Fitch to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LauraLicona taken from his Abercrombie & Fitch customer service problem that occurred on November 5th, 2017.