Abercrombie & Fitch: The phone kept ringing, somebody picked up but...
A Abercrombie & Fitch customer review by GetHuman user GetHuman-121127 from November 2nd, 2017
Background on GetHuman-121127's case
GetHuman: GetHuman-121127 - can you tell our other Abercrombie & Fitch customers when your case took place?
GetHuman-121127: Yeah. It was evening, on October 30th.
GetHuman: Did you reach out to Abercrombie & Fitch, and if so, how?
GetHuman: And which of these common Abercrombie & Fitch customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-121127 a list of common Abercrombie & Fitch problems)
GetHuman-121127: "Change order" was why I was trying to call.
GetHuman-121127's review of Abercrombie & Fitch customer service
GetHuman: So how would you sum up your experience for GetHuman's Abercrombie & Fitch customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-121127: The phone kept ringing, somebody picked up but all I could hear was a staffroom, then I was disconnected. This happened multiple times and I never spoke to anybody. Appalling.
GetHuman: Let's quantify your experience contacting Abercrombie & Fitch. On a scale of 1 to 5, how easy is it go get help on a Abercrombie & Fitch problem?
GetHuman-121127: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-121127: I'd give them a five out of five on communication.
GetHuman: And what about Abercrombie & Fitch's ability to quickly and effectively address your problem?
GetHuman-121127: For that I would say one out of five.
GetHuman: And finally- any advice for other Abercrombie & Fitch customers?
GetHuman-121127: Call them early in the day or late. Don't forget any personal or account information you might need for Abercrombie & Fitch to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-121127 taken from his Abercrombie & Fitch customer service problem that occurred on October 30th, 2017.