Aeromexico: Ask to talk to a manager. Was first told they w...

A Aeromexico customer review by GetHuman user GetHuman-343860 from November 23rd, 2017

Background on GetHuman-343860's case

GetHuman: GetHuman-343860 - can you tell our other Aeromexico customers when your case took place?
GetHuman-343860: Yes I can. It was morning, on November 14th.
GetHuman: Did you reach out to Aeromexico, and if so, how?
GetHuman-343860: I used the 800-237-6639 number I found for on the GetHuman Aeromexico customer phone number page I was on: Aeromexico Customer Service Phone Number
GetHuman: And which of these common Aeromexico customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-343860 a list of common Aeromexico problems)
GetHuman-343860: "Frequent flyer program" was why I was trying to call.

GetHuman-343860's review of Aeromexico customer service

GetHuman: So how would you sum up your experience for GetHuman's Aeromexico customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-343860: Ask to talk to a manager. Was first told they were "too busy". When I informed them I would stay on hold I was transferred into the support queue where i sat for over ** minutes with no answer.
GetHuman: Let's quantify your experience contacting Aeromexico. On a scale of 1 to 5, how easy is it go get help on a Aeromexico problem?
GetHuman-343860: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-343860: I'd give them a five out of five on communication.
GetHuman: And what about Aeromexico's ability to quickly and effectively address your problem?
GetHuman-343860: For that I would say four out of five.
GetHuman: And finally- any advice for other Aeromexico customers?
GetHuman-343860: Call them early in the day or late. Don't forget any personal or account information you might need for Aeromexico to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-343860 taken from his Aeromexico customer service problem that occurred on November 14th, 2017.


3.40 of 5 stars | 31 reviews

GetHuman-343860's Aeromexico Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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