Aeromexico: Insurance refund for travel cancelation
A Aeromexico customer review by GetHuman user GetHuman-elizferm from December 8th, 2017
Background on GetHuman-elizferm's case
GetHuman: GetHuman-elizferm - can you tell our other Aeromexico customers when your case took place?
GetHuman-elizferm: Sure. It was afternoon, on November 29th.
GetHuman: Did you reach out to Aeromexico, and if so, how?
GetHuman: And which of these common Aeromexico customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-elizferm a list of common Aeromexico problems)
GetHuman-elizferm: "Baggage problem" was why I was trying to call.
GetHuman-elizferm's review of Aeromexico customer service
GetHuman: So how would you sum up your experience for GetHuman's Aeromexico customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-elizferm: Insurance refund for travel cancelation
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-elizferm: They don't want to pay the insurances not used back because of cancelation of the travel tickets
GetHuman: Let's quantify your experience contacting Aeromexico. On a scale of 1 to 5, how easy is it go get help on a Aeromexico problem?
GetHuman-elizferm: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-elizferm: I'd give them a two out of five on communication.
GetHuman: And what about Aeromexico's ability to quickly and effectively address your problem?
GetHuman-elizferm: For that I would say one out of five.
GetHuman: And finally- any advice for other Aeromexico customers?
GetHuman-elizferm: Call them early in the day or late. Don't forget any personal or account information you might need for Aeromexico to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-elizferm taken from his Aeromexico customer service problem that occurred on November 29th, 2017.