Aeromexico: complaint about our recent trip

A Aeromexico customer review by GetHuman user GetHuman-margarit from December 7th, 2017

Background on GetHuman-margarit's case

GetHuman: GetHuman-margarit - can you tell our other Aeromexico customers when your case took place?
GetHuman-margarit: Sure. It was middle of the night, on December 2nd.
GetHuman: Did you reach out to Aeromexico, and if so, how?
GetHuman-margarit: I used the 800-237-6639 number I found for on the GetHuman Aeromexico customer phone number page I was on: Aeromexico Customer Service Phone Number
GetHuman: And which of these common Aeromexico customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-margarit a list of common Aeromexico problems)
GetHuman-margarit: "Baggage problem" was why I was trying to call.

GetHuman-margarit's review of Aeromexico customer service

GetHuman: So how would you sum up your experience for GetHuman's Aeromexico customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-margarit: complaint about our recent trip
GetHuman: Can you tell the rest of us a bit more from what happened on 12/02/17?
GetHuman-margarit: we bought our tickets from Sacramento to Mexico roundtrip ,on the day of our trip we get an email saying Aeromexico canceled the nonstop flight to Mexico and back to Sacramento. We now had to travel from Sacramento to Guadalajara and then to Mexico City. Our return trip back home we had to do the same Mexico City to Guadalajara and the to Sacramento. We had already made pick up arrangements and had to reschedule new ones due to our flight change, that was our first disappointment. On February *th on our way back home we get to the airport and we are told that we do not have a booked flight even though I had the email proving we did. This guy behind the counter blamed ME for us not having a reservation instead of checking with a supervisor first. We missed our *pm flight . We went to ask another Aero Mexico employee she sent us to a supervisor who helped us but we had already missed our flight. And it turns out that it was Aeromexicos fault in Sacramento airport that input the wrong information the day we left. We finally leave the Mexico airport at *pm not *pm and land in Los Angeles at midnight and have to wait there until *:** am to catch a flight to Sacramento. So instead of getting home at *:** pm Saturday we get home on Sunday at *am.We are very disappointed on trip with Aeromexico . I would like to hear from Aeromexico and see what is going to be done to make this right after all we went thru. *Margarita L Simon ************* that was my eticket number*Julio Cesar Simon Gomez ************* was my husbands
GetHuman: Let's quantify your experience contacting Aeromexico. On a scale of 1 to 5, how easy is it go get help on a Aeromexico problem?
GetHuman-margarit: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-margarit: I'd give them a five out of five on communication.
GetHuman: And what about Aeromexico's ability to quickly and effectively address your problem?
GetHuman-margarit: For that I would say five out of five.
GetHuman: And finally- any advice for other Aeromexico customers?
GetHuman-margarit: Call them early in the day or late. Don't forget any personal or account information you might need for Aeromexico to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-margarit taken from his Aeromexico customer service problem that occurred on December 2nd, 2017.

Aeromexico

3.40 of 5 stars | 31 reviews

GetHuman-margarit's Aeromexico Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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