Aeromexico: We have a bad experience , last year we went to...

A Aeromexico customer review by GetHuman user ~Bad service from November 27th, 2017

Background on ~Bad service's case

GetHuman: ~Bad service - can you tell our other Aeromexico customers when your case took place?
~Bad service: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to Aeromexico, and if so, how?
~Bad service: I used the 800-237-6639 number I found for on the GetHuman Aeromexico customer phone number page I was on: Aeromexico Customer Service Phone Number
GetHuman: And which of these common Aeromexico customer issues best describes the reason you wanted to talk to them?
(Shows ~Bad service a list of common Aeromexico problems)
~Bad service: "Refund" was why I was trying to call.

~Bad service's review of Aeromexico customer service

GetHuman: So how would you sum up your experience for GetHuman's Aeromexico customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bad service: We have a bad experience , last year we went to Ecuador, the day we came back they said they sorry they overbook and there were not more place in the airplane for us (we were like * hours early ), we were offer * ways tickets for each of us if we stay there , even I was going to be late to work and my kids need to be back we step up and said ok, now they said the tickets are just one way and even the last time we call they could not fine the tickets we of course thinking we were talking with trustworthy and of course been in another country did not reed the tickets, know we can not used the tickets .I'm so mad tomorrow I will call consumer affair and talk about this. And of course in all the communication that I know . Is so bad that your company miss lead customers. But since I have time I will make sure I will make sure people will know these and that goes to the news.
GetHuman: Let's quantify your experience contacting Aeromexico. On a scale of 1 to 5, how easy is it go get help on a Aeromexico problem?
~Bad service: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bad service: I'd give them a two out of five on communication.
GetHuman: And what about Aeromexico's ability to quickly and effectively address your problem?
~Bad service: For that I would say five out of five.
GetHuman: And finally- any advice for other Aeromexico customers?
~Bad service: Call them early in the day or late. Don't forget any personal or account information you might need for Aeromexico to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bad service taken from his Aeromexico customer service problem that occurred on November 18th, 2017.

Aeromexico

3.40 of 5 stars | 31 reviews

~Bad service's Aeromexico Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Aeromexico, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Aeromexico in any way.

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