Air Canada: NO ACCESS TO A LIVE CUSTOMER REPRESENTATIVE. T...
A Air Canada customer review by GetHuman user ~melissa putt from November 17th, 2017
Background on ~melissa putt's case
GetHuman: ~melissa putt - can you tell our other Air Canada customers when your case took place?
~melissa putt: Yeah. It was morning, on November 10th.
GetHuman: Did you reach out to Air Canada, and if so, how?
GetHuman: And which of these common Air Canada customer issues best describes the reason you wanted to talk to them?
(Shows ~melissa putt a list of common Air Canada problems)
~melissa putt: "Baggage Problem" was why I was trying to call.
~melissa putt's review of Air Canada customer service
GetHuman: So how would you sum up your experience for GetHuman's Air Canada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~melissa putt: NO ACCESS TO A LIVE CUSTOMER REPRESENTATIVE. THE *** NUMBER DIDN'T WORK. AVOIDANCE IS NOT SERVICE. WHAT A BUSH LEAGUE COMPANY! THEIVES, CORPORATE WELFARE BUMS!!
GetHuman: Let's quantify your experience contacting Air Canada. On a scale of 1 to 5, how easy is it go get help on a Air Canada problem?
~melissa putt: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~melissa putt: I'd give them a three out of five on communication.
GetHuman: And what about Air Canada's ability to quickly and effectively address your problem?
~melissa putt: For that I would say five out of five.
GetHuman: And finally- any advice for other Air Canada customers?
~melissa putt: Call them early in the day or late. Don't forget any personal or account information you might need for Air Canada to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~melissa putt taken from his Air Canada customer service problem that occurred on November 10th, 2017.