Air China: Agent was not knowledgeable and had horrible cu...
A Air China customer review by GetHuman user ~frequent flyer from November 27th, 2017
Background on ~frequent flyer's case
GetHuman: ~frequent flyer - can you tell our other Air China customers when your case took place?
~frequent flyer: Sure. It was afternoon, on November 18th.
GetHuman: Did you reach out to Air China, and if so, how?
GetHuman: And which of these common Air China customer issues best describes the reason you wanted to talk to them?
(Shows ~frequent flyer a list of common Air China problems)
~frequent flyer: "Missing item" was why I was trying to call.
~frequent flyer's review of Air China customer service
GetHuman: So how would you sum up your experience for GetHuman's Air China customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frequent flyer: Agent was not knowledgeable and had horrible customer service skills. i was trying to buy a business class ticket but she kept saying she could not do anything to help.
GetHuman: Let's quantify your experience contacting Air China. On a scale of 1 to 5, how easy is it go get help on a Air China problem?
~frequent flyer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frequent flyer: I'd give them a one out of five on communication.
GetHuman: And what about Air China's ability to quickly and effectively address your problem?
~frequent flyer: For that I would say one out of five.
GetHuman: And finally- any advice for other Air China customers?
~frequent flyer: Call them early in the day or late. Don't forget any personal or account information you might need for Air China to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frequent flyer taken from his Air China customer service problem that occurred on November 18th, 2017.