Air China: There was a recorded message and menu options...
A Air China customer review by GetHuman user ~travellingamy from November 18th, 2017
Background on ~travellingamy's case
GetHuman: ~travellingamy - can you tell our other Air China customers when your case took place?
~travellingamy: Yes I can. It was late at night, on November 16th.
GetHuman: Did you reach out to Air China, and if so, how?
GetHuman: And which of these common Air China customer issues best describes the reason you wanted to talk to them?
(Shows ~travellingamy a list of common Air China problems)
~travellingamy: "Make a booking" was why I was trying to call.
~travellingamy's review of Air China customer service
GetHuman: So how would you sum up your experience for GetHuman's Air China customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~travellingamy: There was a recorded message and menu options, but the message was important (to some) information rather than advertising and the menu was short and clear. My call was answered almost immediately after that. Call quality from the 'call free from web' function varies, in my experience.
GetHuman: Let's quantify your experience contacting Air China. On a scale of 1 to 5, how easy is it go get help on a Air China problem?
~travellingamy: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~travellingamy: I'd give them a one out of five on communication.
GetHuman: And what about Air China's ability to quickly and effectively address your problem?
~travellingamy: For that I would say three out of five.
GetHuman: And finally- any advice for other Air China customers?
~travellingamy: Call them early in the day or late. Don't forget any personal or account information you might need for Air China to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~travellingamy taken from his Air China customer service problem that occurred on November 16th, 2017.