Issue with Air China
A Air China customer review by GetHuman user GetHuman-deangun from December 4th, 2017
Background on GetHuman-deangun's case
GetHuman: GetHuman-deangun - can you tell our other Air China customers when your case took place?
GetHuman-deangun: Yes. It was middle of the night, on November 27th.
GetHuman: Did you reach out to Air China, and if so, how?
GetHuman: And which of these common Air China customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-deangun a list of common Air China problems)
GetHuman-deangun: "Flight delayed" was why I was trying to call.
GetHuman-deangun's review of Air China customer service
GetHuman: So how would you sum up your experience for GetHuman's Air China customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-deangun: Issue with Air China
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-deangun: My flight time on a return leg of my trip has changed and I will not have a connecting flight I need to get home. Air China must adjust my return trip.**I called them and they said I have two months to decide on options.
GetHuman: Let's quantify your experience contacting Air China. On a scale of 1 to 5, how easy is it go get help on a Air China problem?
GetHuman-deangun: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-deangun: I'd give them a three out of five on communication.
GetHuman: And what about Air China's ability to quickly and effectively address your problem?
GetHuman-deangun: For that I would say two out of five.
GetHuman: And finally- any advice for other Air China customers?
GetHuman-deangun: Call them early in the day or late. Don't forget any personal or account information you might need for Air China to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-deangun taken from his Air China customer service problem that occurred on November 27th, 2017.