Air China: Called the *** number at least * times. Nobody...
A Air China customer review by GetHuman user GetHuman-zanwang from November 29th, 2017
Background on GetHuman-zanwang's case
GetHuman: GetHuman-zanwang - can you tell our other Air China customers when your case took place?
GetHuman-zanwang: Yes. It was afternoon, on November 21st.
GetHuman: Did you reach out to Air China, and if so, how?
GetHuman: And which of these common Air China customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-zanwang a list of common Air China problems)
GetHuman-zanwang: "Make a booking" was why I was trying to call.
GetHuman-zanwang's review of Air China customer service
GetHuman: So how would you sum up your experience for GetHuman's Air China customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-zanwang: Called the *** number at least * times. Nobody at all. Every time it states "Press * to continue..." over and over. After a couple of times it just flat hung up.**The luggage info is wrong on their official website, it states for all the America routes, economy passengers can check in two free luggage. When I called the customer service in CHINA (since I could not understand why they have a useless *** number in US), I was told it is one luggage for economy passenger. Speechless. Will do my best to avoid air china from now on.
GetHuman: Let's quantify your experience contacting Air China. On a scale of 1 to 5, how easy is it go get help on a Air China problem?
GetHuman-zanwang: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-zanwang: I'd give them a four out of five on communication.
GetHuman: And what about Air China's ability to quickly and effectively address your problem?
GetHuman-zanwang: For that I would say three out of five.
GetHuman: And finally- any advice for other Air China customers?
GetHuman-zanwang: Call them early in the day or late. Don't forget any personal or account information you might need for Air China to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-zanwang taken from his Air China customer service problem that occurred on November 21st, 2017.