I have the worst experience with Air China toda...
A Air China customer review by GetHuman user ~Iris from November 21st, 2017
Background on ~Iris 's case
GetHuman: ~Iris - can you tell our other Air China customers when your case took place?
~Iris : Yes I can. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Air China, and if so, how?
GetHuman: And which of these common Air China customer issues best describes the reason you wanted to talk to them?
(Shows ~Iris a list of common Air China problems)
~Iris : "Change flight" was why I was trying to call.
~Iris 's review of Air China customer service
GetHuman: So how would you sum up your experience for GetHuman's Air China customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Iris : I have the worst experience with Air China today of **********. My parents flew back to China from San Francisco international airport. The original ticket is united airline, however, we changed our ticket three months ago. For some reason, the airline was also changed to Air China. ***. We arrived the airport three hours early before the departure time. The airport travel assistant, named Betty, responded that she cannot find our reservation. She suggested that we might make a mistake. I showed her our e-ticket information. She said that I had to talk to the ticket agent from Unite states. They CANNOT help me. ***. I talked with ticket agent from Unite Airline. The lady helped me print out the e-ticket information and confirmed our reservation. She even walked me back to Air China counter to explain on my behalf. ***. This time, another assistant, named Victoria, said that she still cannot find our reservation. I have to call the united airline to push our ticket reservation through t
GetHuman: Let's quantify your experience contacting Air China. On a scale of 1 to 5, how easy is it go get help on a Air China problem?
~Iris : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Iris : I'd give them a one out of five on communication.
GetHuman: And what about Air China's ability to quickly and effectively address your problem?
~Iris : For that I would say four out of five.
GetHuman: And finally- any advice for other Air China customers?
~Iris : Call them early in the day or late. Don't forget any personal or account information you might need for Air China to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Iris taken from his Air China customer service problem that occurred on November 20th, 2017.