Allstate Motor Club: Could only talk to a computer when I called tha...
A Allstate Motor Club customer review by GetHuman user GetHuman-382447 from November 7th, 2017
Background on GetHuman-382447's case
GetHuman: GetHuman-382447 - can you tell our other Allstate Motor Club customers when your case took place?
GetHuman-382447: Yeah. It was morning, on November 2nd.
GetHuman: Did you reach out to Allstate Motor Club, and if so, how?
GetHuman: And which of these common Allstate Motor Club customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-382447 a list of common Allstate Motor Club problems)
GetHuman-382447: "None of those really matches why I wanted to call Allstate Motor Club that day." was why I was trying to call.
GetHuman-382447's review of Allstate Motor Club customer service
GetHuman: So how would you sum up your experience for GetHuman's Allstate Motor Club customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-382447: Could only talk to a computer when I called that routed me to a tow service ** miles away that could'nt respond for hours. When that provider routed me back to customer service I got to talk to someone in India who couldn't understand my address. When I finally got the number for the second tow service and called them directly I discovered they only had one working tow truck that would not fit where my vehicle was stranded. I gave up and called one of the ** listed towing companies in the local phone booka and got service withing ** min. I'm canceling my coverage
GetHuman: Let's quantify your experience contacting Allstate Motor Club. On a scale of 1 to 5, how easy is it go get help on a Allstate Motor Club problem?
GetHuman-382447: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-382447: I'd give them a four out of five on communication.
GetHuman: And what about Allstate Motor Club's ability to quickly and effectively address your problem?
GetHuman-382447: For that I would say five out of five.
GetHuman: And finally- any advice for other Allstate Motor Club customers?
GetHuman-382447: Call them early in the day or late. Don't forget any personal or account information you might need for Allstate Motor Club to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-382447 taken from his Allstate Motor Club customer service problem that occurred on November 2nd, 2017.