Allstate Motor Club: Good day to all of you, I wanted to post a comp...
A Allstate Motor Club customer review by GetHuman user GetHuman-319884 from November 9th, 2017
Background on GetHuman-319884's case
GetHuman: GetHuman-319884 - can you tell our other Allstate Motor Club customers when your case took place?
GetHuman-319884: Yes. It was evening, on October 31st.
GetHuman: Did you reach out to Allstate Motor Club, and if so, how?
GetHuman: And which of these common Allstate Motor Club customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-319884 a list of common Allstate Motor Club problems)
GetHuman-319884: "None of those really matches why I wanted to call Allstate Motor Club that day." was why I was trying to call.
GetHuman-319884's review of Allstate Motor Club customer service
GetHuman: So how would you sum up your experience for GetHuman's Allstate Motor Club customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-319884: Good day to all of you, I wanted to post a complaint and a WARINIG in regards to Allstate Motor Club.**I was a member in good standing with a Platinum Elite membership, which allows me unlimited tow and use of other services. Unfortunately, I used the service twelve times in two years and that is when I received the dooms day letter. I tried to address this issue to no avail. The funny thing is that I informed Allstate Motor Club that I have a very long commute to work over ninety-five miles one-way. Therefore, I need a service that I can use if my vehicle broke down. Unaware of the limitations of my membership I received a letter from Allstate Motor Club Loss Control Dept stating that I had excessive usage and therefore they had to cancel my membership. So, after several calls into customer service I realized that one, Loss Control Dept was a ghost department with very little access to the public and unlimited actually meant to the discretion of the company.**Therefore, I decided to i
GetHuman: Let's quantify your experience contacting Allstate Motor Club. On a scale of 1 to 5, how easy is it go get help on a Allstate Motor Club problem?
GetHuman-319884: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-319884: I'd give them a five out of five on communication.
GetHuman: And what about Allstate Motor Club's ability to quickly and effectively address your problem?
GetHuman-319884: For that I would say four out of five.
GetHuman: And finally- any advice for other Allstate Motor Club customers?
GetHuman-319884: Call them early in the day or late. Don't forget any personal or account information you might need for Allstate Motor Club to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-319884 taken from his Allstate Motor Club customer service problem that occurred on October 31st, 2017.