I used the Allstate Motor Club roadside service...
A Allstate Motor Club customer review by GetHuman user ~cln from November 11th, 2017
Background on ~cln's case
GetHuman: ~cln - can you tell our other Allstate Motor Club customers when your case took place?
~cln: Yup. It was evening, on November 9th.
GetHuman: Did you reach out to Allstate Motor Club, and if so, how?
GetHuman: And which of these common Allstate Motor Club customer issues best describes the reason you wanted to talk to them?
(Shows ~cln a list of common Allstate Motor Club problems)
~cln: "None of those really matches why I wanted to call Allstate Motor Club that day." was why I was trying to call.
~cln's review of Allstate Motor Club customer service
GetHuman: So how would you sum up your experience for GetHuman's Allstate Motor Club customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cln: I used the Allstate Motor Club roadside service in January for a simple jumpstart. The team took over an hour to arrive, had a dead jump box, and so attached jumper cables from their running truck to my dead car. After multiple attempts, power surges, and several sparks, my car started. Since then, the OnStar no longer functions and the entire stereo system was dead. I contacted Allstate immediately and they agreed to reimburse the cost of repair. Four months later when the car was fixed, I was told the cost was too high to reimburse. I had been in contact with multiple people at their agency throughout the duration of the repair, and now almost * months later, they still refuse to reimburse me for the costs of car repair. I have been an Allstate member for over * years, my family for over **. I am beyond disappointed, frustrated, and tired with your company. As a ** year old female graduate student, I do not have the means to pay for costly repairs but thought the value of th
GetHuman: Let's quantify your experience contacting Allstate Motor Club. On a scale of 1 to 5, how easy is it go get help on a Allstate Motor Club problem?
~cln: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cln: I'd give them a one out of five on communication.
GetHuman: And what about Allstate Motor Club's ability to quickly and effectively address your problem?
~cln: For that I would say two out of five.
GetHuman: And finally- any advice for other Allstate Motor Club customers?
~cln: Call them early in the day or late. Don't forget any personal or account information you might need for Allstate Motor Club to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cln taken from his Allstate Motor Club customer service problem that occurred on November 9th, 2017.