Allstate: I Pressed one, got lost in there system after t...

A Allstate customer review by GetHuman user ~damion addle from November 3rd, 2017

Background on ~damion addle's case

GetHuman: ~damion addle - can you tell our other Allstate customers when your case took place?
~damion addle: Sure. It was afternoon, on November 1st.
GetHuman: Did you reach out to Allstate, and if so, how?
~damion addle: I used the 800-255-7828 number I found for on the GetHuman Allstate customer phone number page I was on: Allstate Customer Service Phone Number
GetHuman: And which of these common Allstate customer issues best describes the reason you wanted to talk to them?
(Shows ~damion addle a list of common Allstate problems)
~damion addle: "Make/Chase a claim" was why I was trying to call.

~damion addle's review of Allstate customer service

GetHuman: So how would you sum up your experience for GetHuman's Allstate customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~damion addle: I Pressed one, got lost in there system after they transfered me and they can't speak English! Horrible!
GetHuman: Let's quantify your experience contacting Allstate. On a scale of 1 to 5, how easy is it go get help on a Allstate problem?
~damion addle: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~damion addle: I'd give them a two out of five on communication.
GetHuman: And what about Allstate's ability to quickly and effectively address your problem?
~damion addle: For that I would say five out of five.
GetHuman: And finally- any advice for other Allstate customers?
~damion addle: Call them early in the day or late. Don't forget any personal or account information you might need for Allstate to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~damion addle taken from his Allstate customer service problem that occurred on November 1st, 2017.


3.67 of 5 stars | 39 reviews

~damion addle's Allstate Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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