Allstate: The first people you typically talk to are in t...
A Allstate customer review by GetHuman user ~egoods from October 28th, 2017
Background on ~egoods's case
GetHuman: ~egoods - can you tell our other Allstate customers when your case took place?
~egoods: Yes I can. It was afternoon, on October 25th.
GetHuman: Did you reach out to Allstate, and if so, how?
GetHuman: And which of these common Allstate customer issues best describes the reason you wanted to talk to them?
(Shows ~egoods a list of common Allstate problems)
~egoods: "Update account information" was why I was trying to call.
~egoods's review of Allstate customer service
GetHuman: So how would you sum up your experience for GetHuman's Allstate customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~egoods: The first people you typically talk to are in the billing department. These are the outsourced CSRs, and they have very limited things they can help you out with. Simply ask to speak with someone in the license department and you'll get put on hold and transferred to someone who can actually get what you need. Also, avoid calling late in the day, hold times can be pretty bad after *pm (hours *), but if you call first thing in the morning hold times are typically less then * minutes.
GetHuman: Let's quantify your experience contacting Allstate. On a scale of 1 to 5, how easy is it go get help on a Allstate problem?
~egoods: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~egoods: I'd give them a five out of five on communication.
GetHuman: And what about Allstate's ability to quickly and effectively address your problem?
~egoods: For that I would say three out of five.
GetHuman: And finally- any advice for other Allstate customers?
~egoods: Call them early in the day or late. Don't forget any personal or account information you might need for Allstate to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~egoods taken from his Allstate customer service problem that occurred on October 25th, 2017.