Amazon: I made a purchase from a *rd party seller that...

A Amazon customer review by GetHuman user ~ unhappy shopper from November 7th, 2017

Background on ~ unhappy shopper's case

GetHuman: ~ unhappy shopper - can you tell our other Amazon customers when your case took place?
~ unhappy shopper: Yes. It was morning, on November 5th.
GetHuman: Did you reach out to Amazon, and if so, how?
~ unhappy shopper: I used the 888-280-4331 number I found for on the GetHuman Amazon customer phone number page I was on: Amazon Customer Service Phone Number
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows ~ unhappy shopper a list of common Amazon problems)
~ unhappy shopper: "Track order" was why I was trying to call.

~ unhappy shopper's review of Amazon customer service

GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ unhappy shopper: I made a purchase from a *rd party seller that Instead it was just some guy who placed an order from a big dicount store (think smiley face) and had the item sent to me. It just doesn't sit right wth me somehow that this should have happened. First of all, I NEVER shop at this other retailer and am angry that I inadvertantly bought from them. Secondly I feel ripped off by Amazon that some guy ordering from their competitor is considered a third party seller. To add insult to injury the item came with a shipping receit from the other store and the item was **.** cheaper than what Amazon charged me, and the shipping was *.** cheaper. That was significant since the item was only **.** to begin with. Called Amazon and the comment was "that's awkward" but wouldn't adjust their price to meet the "smiley face" store So long story short is be very wary of *rd party sellers and don't think that Amazon cares if they rip you off-they don't.
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
~ unhappy shopper: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ unhappy shopper: I'd give them a five out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
~ unhappy shopper: For that I would say three out of five.
GetHuman: And finally- any advice for other Amazon customers?
~ unhappy shopper: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ unhappy shopper taken from his Amazon customer service problem that occurred on November 5th, 2017.

Amazon

4.14 of 5 stars | 1562 reviews

~ unhappy shopper's Amazon Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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