I will inform everyone that Amazon false advert...
A Amazon customer review by GetHuman user ~Veqqia from November 27th, 2017
Background on ~Veqqia's case
GetHuman: ~Veqqia - can you tell our other Amazon customers when your case took place?
~Veqqia: Yes. It was morning, on November 18th.
GetHuman: Did you reach out to Amazon, and if so, how?
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows ~Veqqia a list of common Amazon problems)
~Veqqia: "Lost phone" was why I was trying to call.
~Veqqia's review of Amazon customer service
GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Veqqia: I will inform everyone that Amazon false advertises free shipping. You will be told that the shipping is free in you cart for orders over $**.**... you will be instructed to proceed to checkout and when you do, you are told that you can select free shipping for a shipping option... Once you enter billing information, your order is completed with shipping. I was able to cancel my order and when I contacted Amazon, they told me that the order does not have free shipping. This is just false advertisement to make you purchase more items. Will try my best to avoid Amazon in the future, but in the event I am not able to, I will be sure to be aware of the scandal and I suggest others do the same. Thank you. Wonderful customer service.
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
~Veqqia: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Veqqia: I'd give them a four out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
~Veqqia: For that I would say five out of five.
GetHuman: And finally- any advice for other Amazon customers?
~Veqqia: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Veqqia taken from his Amazon customer service problem that occurred on November 18th, 2017.