Ameren Illinois: As a disabled veteran I am on a very limited in...
A Ameren Illinois customer review by GetHuman user ~ANGRYCONSUMER from October 31st, 2017
Background on ~ANGRYCONSUMER's case
GetHuman: ~ANGRYCONSUMER - can you tell our other Ameren Illinois customers when your case took place?
~ANGRYCONSUMER: Yup. It was afternoon, on October 25th.
GetHuman: Did you reach out to Ameren Illinois, and if so, how?
GetHuman: And which of these common Ameren Illinois customer issues best describes the reason you wanted to talk to them?
(Shows ~ANGRYCONSUMER a list of common Ameren Illinois problems)
~ANGRYCONSUMER: "Book appointment" was why I was trying to call.
~ANGRYCONSUMER's review of Ameren Illinois customer service
GetHuman: So how would you sum up your experience for GetHuman's Ameren Illinois customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ANGRYCONSUMER: As a disabled veteran I am on a very limited income. Ameren does not make allowances for disabilities. They overcharge for service, shut it off leaving people suffering in heat or cold and demand exhorbitant amounts of money to have it turned back on. When you start service you have to pay a 'deposit' which they will not use until you agree to turn service off. So you can't pay arrears bills with it - probably because they are collecting interest on that money and don't want to give it back. Ameren is a monopoly - there is no other service available to customers in this area and they have us all over a barrel with their price gouging and nasty tactics.**This company should be broken up into little bitty pieces and made into co-op owned BY THE PEOPLE WHO'VE PAID FOR THE PLANT TO BE BUILT!**CORPORATE GREED WINS OUT OVER THE LITTLE HARD WORKING GUY EVERY TIME!
GetHuman: Let's quantify your experience contacting Ameren Illinois. On a scale of 1 to 5, how easy is it go get help on a Ameren Illinois problem?
~ANGRYCONSUMER: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ANGRYCONSUMER: I'd give them a five out of five on communication.
GetHuman: And what about Ameren Illinois's ability to quickly and effectively address your problem?
~ANGRYCONSUMER: For that I would say five out of five.
GetHuman: And finally- any advice for other Ameren Illinois customers?
~ANGRYCONSUMER: Call them early in the day or late. Don't forget any personal or account information you might need for Ameren Illinois to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ANGRYCONSUMER taken from his Ameren Illinois customer service problem that occurred on October 25th, 2017.