American Home Shield: I bought a house that already had a warranty th...
A American Home Shield customer review by GetHuman user GetHuman-363524 from November 20th, 2017
Background on GetHuman-363524's case
GetHuman: GetHuman-363524 - can you tell our other American Home Shield customers when your case took place?
GetHuman-363524: Yes. It was middle of the night, on November 11th.
GetHuman: Did you reach out to American Home Shield, and if so, how?
GetHuman: And which of these common American Home Shield customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-363524 a list of common American Home Shield problems)
GetHuman-363524: "Make a claim" was why I was trying to call.
GetHuman-363524's review of American Home Shield customer service
GetHuman: So how would you sum up your experience for GetHuman's American Home Shield customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-363524: I bought a house that already had a warranty through AHS. This has got to be THE worst company Ive ever had the displeasure of working with. The customer service reps and supervisors outright lie just to get you off the phone. I had them come out to repair*replace a furnace and water heater. I ended up paying about a grande due to BS costs they dont cover and their loophole policy regarding code violations. We've been fighting with them for a week to get reimbursed for water heater costs after I was told by a rep I would not have any out of pocket expense. The supervisor (Andre Jones) informed me he would pull the call and see what he oculd do and get back to me in ** hours. It has been nearly * days and my wife is on the phone with them now trying to get a hold of this person. They could care less about problem resolution and every person we have talked to come off as completely clueless to their company's policies. We had one lady try to imply I was stupid for not reading the contrac
GetHuman: Let's quantify your experience contacting American Home Shield. On a scale of 1 to 5, how easy is it go get help on a American Home Shield problem?
GetHuman-363524: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-363524: I'd give them a one out of five on communication.
GetHuman: And what about American Home Shield's ability to quickly and effectively address your problem?
GetHuman-363524: For that I would say five out of five.
GetHuman: And finally- any advice for other American Home Shield customers?
GetHuman-363524: Call them early in the day or late. Don't forget any personal or account information you might need for American Home Shield to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-363524 taken from his American Home Shield customer service problem that occurred on November 11th, 2017.