American Home Shield: Received the warranty with a home purchase. Did...
A American Home Shield customer review by GetHuman user ~AHS Poor from November 10th, 2017
Background on ~AHS Poor's case
GetHuman: ~AHS Poor - can you tell our other American Home Shield customers when your case took place?
~AHS Poor: Yes. It was morning, on November 3rd.
GetHuman: Did you reach out to American Home Shield, and if so, how?
GetHuman: And which of these common American Home Shield customer issues best describes the reason you wanted to talk to them?
(Shows ~AHS Poor a list of common American Home Shield problems)
~AHS Poor: "Change or cancel account" was why I was trying to call.
~AHS Poor's review of American Home Shield customer service
GetHuman: So how would you sum up your experience for GetHuman's American Home Shield customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AHS Poor: Received the warranty with a home purchase. Did not want to renew it because we purchased all new appliances. Got the bill ignored it. Got a letter later stating they would turn it over for collection if we did not pay. Called them up and they told us that they just sent us out a standard letter and no one was going to turn us over to collection. That is the type of company you are dealing with.
GetHuman: Let's quantify your experience contacting American Home Shield. On a scale of 1 to 5, how easy is it go get help on a American Home Shield problem?
~AHS Poor: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AHS Poor: I'd give them a four out of five on communication.
GetHuman: And what about American Home Shield's ability to quickly and effectively address your problem?
~AHS Poor: For that I would say five out of five.
GetHuman: And finally- any advice for other American Home Shield customers?
~AHS Poor: Call them early in the day or late. Don't forget any personal or account information you might need for American Home Shield to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~AHS Poor taken from his American Home Shield customer service problem that occurred on November 3rd, 2017.