American Home Shield: TERRIBLE SERVICE!! Do they only have two or thr...
A American Home Shield customer review by GetHuman user ~Upset customer from November 11th, 2017
Background on ~Upset customer's case
GetHuman: ~Upset customer - can you tell our other American Home Shield customers when your case took place?
~Upset customer: Yeah. It was afternoon, on November 8th.
GetHuman: Did you reach out to American Home Shield, and if so, how?
GetHuman: And which of these common American Home Shield customer issues best describes the reason you wanted to talk to them?
(Shows ~Upset customer a list of common American Home Shield problems)
~Upset customer: "Overcharge/Strange charge" was why I was trying to call.
~Upset customer's review of American Home Shield customer service
GetHuman: So how would you sum up your experience for GetHuman's American Home Shield customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Upset customer: TERRIBLE SERVICE!! Do they only have two or three operators total? This company does not care about customer service. I am changing to a new warranty company.
GetHuman: Let's quantify your experience contacting American Home Shield. On a scale of 1 to 5, how easy is it go get help on a American Home Shield problem?
~Upset customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Upset customer: I'd give them a three out of five on communication.
GetHuman: And what about American Home Shield's ability to quickly and effectively address your problem?
~Upset customer: For that I would say two out of five.
GetHuman: And finally- any advice for other American Home Shield customers?
~Upset customer: Call them early in the day or late. Don't forget any personal or account information you might need for American Home Shield to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Upset customer taken from his American Home Shield customer service problem that occurred on November 8th, 2017.