AmericanGreetings.com: I'm following instructions. Read Help Center...
A AmericanGreetings.com customer review by GetHuman user GetHuman-225098 from November 17th, 2017
Background on GetHuman-225098's case
GetHuman: GetHuman-225098 - can you tell our other AmericanGreetings.com customers when your case took place?
GetHuman-225098: Yup. It was evening, on November 15th.
GetHuman: Did you reach out to AmericanGreetings.com, and if so, how?
GetHuman: And which of these common AmericanGreetings.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-225098 a list of common AmericanGreetings.com problems)
GetHuman-225098: "Change plan" was why I was trying to call.
GetHuman-225098's review of AmericanGreetings.com customer service
GetHuman: So how would you sum up your experience for GetHuman's AmericanGreetings.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-225098: I'm following instructions. Read Help Center. There is no info on how to reach live chat. I found this page through google. There is not an email address at the bottom of the second support page. I would like to buy a year's subscription, but I'm fast losing patience with your system. Please tell me what my password is? It's encoded, so I can't see if I made a mistake as I typed it in.
GetHuman: Let's quantify your experience contacting AmericanGreetings.com. On a scale of 1 to 5, how easy is it go get help on a AmericanGreetings.com problem?
GetHuman-225098: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-225098: I'd give them a three out of five on communication.
GetHuman: And what about AmericanGreetings.com's ability to quickly and effectively address your problem?
GetHuman-225098: For that I would say two out of five.
GetHuman: And finally- any advice for other AmericanGreetings.com customers?
GetHuman-225098: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for AmericanGreetings.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-225098 taken from his AmericanGreetings.com customer service problem that occurred on November 15th, 2017.