thanks for the number. Amtrak ***** cause they...

A Amtrak customer review by GetHuman user ~blahblahblah from November 21st, 2017

Background on ~blahblahblah's case

GetHuman: ~blahblahblah - can you tell our other Amtrak customers when your case took place?
~blahblahblah: Yes. It was late at night, on November 19th.
GetHuman: Did you reach out to Amtrak, and if so, how?
~blahblahblah: I used the 877-444-4773 number I found for on the GetHuman Amtrak customer phone number page I was on: Amtrak Customer Service Phone Number
GetHuman: And which of these common Amtrak customer issues best describes the reason you wanted to talk to them?
(Shows ~blahblahblah a list of common Amtrak problems)
~blahblahblah: "Make a booking" was why I was trying to call.

~blahblahblah's review of Amtrak customer service

GetHuman: So how would you sum up your experience for GetHuman's Amtrak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~blahblahblah: thanks for the number. Amtrak ***** cause they don't have to run like a real business. This is a liberal talking, they should travel everywhere and have a functional website and customer service but they dont have to work with a bottom line hanging over thier head and arent capitalized enough to provide a quality service. So in the end you can't expect much 'cause its not a business, its an half-assed service of government, same reason our poor are underutilized cause the government can only give them half enough help to get them up and running. Half our population is dumb or short-sighted so our govenment isn't allowed to do a quality job at anything cause only the good half of society would suport it and the other half gets a vote so they keep anything from actually working and then say "see?" when it doesn't work. Look at the health care system....i digress. amtrak is another load of ****, thats just how it is.
GetHuman: Let's quantify your experience contacting Amtrak. On a scale of 1 to 5, how easy is it go get help on a Amtrak problem?
~blahblahblah: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~blahblahblah: I'd give them a five out of five on communication.
GetHuman: And what about Amtrak's ability to quickly and effectively address your problem?
~blahblahblah: For that I would say five out of five.
GetHuman: And finally- any advice for other Amtrak customers?
~blahblahblah: Call them early in the day or late. Don't forget any personal or account information you might need for Amtrak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~blahblahblah taken from his Amtrak customer service problem that occurred on November 19th, 2017.


4.23 of 5 stars | 230 reviews

~blahblahblah's Amtrak Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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