Arm & Hammer: I called one number, rep said she'd transfer me...
A Arm & Hammer customer review by GetHuman user ~AW from November 22nd, 2017
Background on ~AW's case
GetHuman: ~AW - can you tell our other Arm & Hammer customers when your case took place?
~AW: Yes. It was evening, on November 19th.
GetHuman: Did you reach out to Arm & Hammer, and if so, how?
GetHuman: And which of these common Arm & Hammer customer issues best describes the reason you wanted to talk to them?
(Shows ~AW a list of common Arm & Hammer problems)
~AW: "Returns" was why I was trying to call.
~AW's review of Arm & Hammer customer service
GetHuman: So how would you sum up your experience for GetHuman's Arm & Hammer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AW: I called one number, rep said she'd transfer me to the sonic spinbrush rep who could better help me. Gave up waiting after * minutes, set up "they call you back option" It's been at least * minutes and no call.
GetHuman: Let's quantify your experience contacting Arm & Hammer. On a scale of 1 to 5, how easy is it go get help on a Arm & Hammer problem?
~AW: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AW: I'd give them a one out of five on communication.
GetHuman: And what about Arm & Hammer's ability to quickly and effectively address your problem?
~AW: For that I would say two out of five.
GetHuman: And finally- any advice for other Arm & Hammer customers?
~AW: Call them early in the day or late. Don't forget any personal or account information you might need for Arm & Hammer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~AW taken from his Arm & Hammer customer service problem that occurred on November 19th, 2017.