Arm & Hammer: I waited ** hours to get someone on the phone...

A Arm & Hammer customer review by GetHuman user ~Regular Shopper that was rippe from November 26th, 2017

Background on ~Regular Shopper that was rippe's case

GetHuman: ~Regular Shopper that was rippe - can you tell our other Arm & Hammer customers when your case took place?
~Regular Shopper that was rippe: Yeah. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Arm & Hammer, and if so, how?
~Regular Shopper that was rippe: I used the 800-524-1328 number I found for on the GetHuman Arm & Hammer customer phone number page I was on: Arm & Hammer Customer Service Phone Number
GetHuman: And which of these common Arm & Hammer customer issues best describes the reason you wanted to talk to them?
(Shows ~Regular Shopper that was rippe a list of common Arm & Hammer problems)
~Regular Shopper that was rippe: "Complaint" was why I was trying to call.

~Regular Shopper that was rippe's review of Arm & Hammer customer service

GetHuman: So how would you sum up your experience for GetHuman's Arm & Hammer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Regular Shopper that was rippe: I waited ** hours to get someone on the phone. Their online contact form is broken. Their product was defected and they didn't care. I am FURIOUS I spent so much money on a defective product and the company treats me like the company is right not the customer. How horrible. I'm boycotting all their products now, please join me.
GetHuman: Let's quantify your experience contacting Arm & Hammer. On a scale of 1 to 5, how easy is it go get help on a Arm & Hammer problem?
~Regular Shopper that was rippe: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Regular Shopper that was rippe: I'd give them a one out of five on communication.
GetHuman: And what about Arm & Hammer's ability to quickly and effectively address your problem?
~Regular Shopper that was rippe: For that I would say one out of five.
GetHuman: And finally- any advice for other Arm & Hammer customers?
~Regular Shopper that was rippe: Call them early in the day or late. Don't forget any personal or account information you might need for Arm & Hammer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Regular Shopper that was rippe taken from his Arm & Hammer customer service problem that occurred on November 21st, 2017.

Arm & Hammer

2.33 of 5 stars | 21 reviews

~Regular Shopper that was rippe's Arm & Hammer Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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