Arm & Hammer: In the past * months I have purchased large box...

A Arm & Hammer customer review by GetHuman user ~Al Gates from November 16th, 2017

Background on ~Al Gates's case

GetHuman: ~Al Gates - can you tell our other Arm & Hammer customers when your case took place?
~Al Gates: Sure. It was afternoon, on November 14th.
GetHuman: Did you reach out to Arm & Hammer, and if so, how?
~Al Gates: I used the 800-524-1328 number I found for on the GetHuman Arm & Hammer customer phone number page I was on: Arm & Hammer Customer Service Phone Number
GetHuman: And which of these common Arm & Hammer customer issues best describes the reason you wanted to talk to them?
(Shows ~Al Gates a list of common Arm & Hammer problems)
~Al Gates: "Where to buy" was why I was trying to call.

~Al Gates's review of Arm & Hammer customer service

GetHuman: So how would you sum up your experience for GetHuman's Arm & Hammer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Al Gates: In the past * months I have purchased large boxes of cat litter (**-**) lb. units, only to confirm that the contents within each box are at least **% less than displayed on the boxes. When I suspected, I started weighing them on scales, and couldn't believe that Church & Dwight was falling into the same scam that all manufacturers are doing. Keeping the boxes or cans of product at the same labeling, and shorting the contents. Shame on these people, formerly part of the American landscape, not joining the ranks of the illusionists.
GetHuman: Let's quantify your experience contacting Arm & Hammer. On a scale of 1 to 5, how easy is it go get help on a Arm & Hammer problem?
~Al Gates: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Al Gates: I'd give them a two out of five on communication.
GetHuman: And what about Arm & Hammer's ability to quickly and effectively address your problem?
~Al Gates: For that I would say three out of five.
GetHuman: And finally- any advice for other Arm & Hammer customers?
~Al Gates: Call them early in the day or late. Don't forget any personal or account information you might need for Arm & Hammer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Al Gates taken from his Arm & Hammer customer service problem that occurred on November 14th, 2017.

Arm & Hammer

2.33 of 5 stars | 21 reviews

~Al Gates's Arm & Hammer Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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