Arm & Hammer: Several times I have purchased the Arm and Hamm...

A Arm & Hammer customer review by GetHuman user ~CatGuardian from November 18th, 2017

Background on ~CatGuardian's case

GetHuman: ~CatGuardian - can you tell our other Arm & Hammer customers when your case took place?
~CatGuardian: Yes I can. It was morning, on November 17th.
GetHuman: Did you reach out to Arm & Hammer, and if so, how?
~CatGuardian: I used the 800-524-1328 number I found for on the GetHuman Arm & Hammer customer phone number page I was on: Arm & Hammer Customer Service Phone Number
GetHuman: And which of these common Arm & Hammer customer issues best describes the reason you wanted to talk to them?
(Shows ~CatGuardian a list of common Arm & Hammer problems)
~CatGuardian: "Product information" was why I was trying to call.

~CatGuardian's review of Arm & Hammer customer service

GetHuman: So how would you sum up your experience for GetHuman's Arm & Hammer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CatGuardian: Several times I have purchased the Arm and Hammer unscented cat liter. Problem is they have mislabeled the product. This is a recent problem as I have used this product for several years. The main problem I am having is a TERRIBLE ALLERGY to fragrance. Thanks A & H for mislabeling your product yet again and sending my immune system spiraling due to your toxic fragrance. There is a reason people chose UNSCENTED. I won't buy your product ever again.
GetHuman: Let's quantify your experience contacting Arm & Hammer. On a scale of 1 to 5, how easy is it go get help on a Arm & Hammer problem?
~CatGuardian: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CatGuardian: I'd give them a five out of five on communication.
GetHuman: And what about Arm & Hammer's ability to quickly and effectively address your problem?
~CatGuardian: For that I would say one out of five.
GetHuman: And finally- any advice for other Arm & Hammer customers?
~CatGuardian: Call them early in the day or late. Don't forget any personal or account information you might need for Arm & Hammer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CatGuardian taken from his Arm & Hammer customer service problem that occurred on November 17th, 2017.

Arm & Hammer

2.33 of 5 stars | 21 reviews

~CatGuardian's Arm & Hammer Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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