Atlantic City Electric: In the midst of following a lawsuit against the...
A Atlantic City Electric customer review by GetHuman user ~Reverend Steven Kwiatkowski from November 21st, 2017
Background on ~Reverend Steven Kwiatkowski's case
GetHuman: ~Reverend Steven Kwiatkowski - can you tell our other Atlantic City Electric customers when your case took place?
~Reverend Steven Kwiatkowski: Yes I can. It was afternoon, on November 13th.
GetHuman: Did you reach out to Atlantic City Electric, and if so, how?
GetHuman: And which of these common Atlantic City Electric customer issues best describes the reason you wanted to talk to them?
(Shows ~Reverend Steven Kwiatkowski a list of common Atlantic City Electric problems)
~Reverend Steven Kwiatkowski: "Change appointment" was why I was trying to call.
~Reverend Steven Kwiatkowski's review of Atlantic City Electric customer service
GetHuman: So how would you sum up your experience for GetHuman's Atlantic City Electric customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Reverend Steven Kwiatkowski: In the midst of following a lawsuit against the company for threatening to shut off my grandmothers electric after trying to make payment arrangements with Atlantic City Electric. The Bill was ****... We offered them *** but they wanted wayyyyy more than that before even attempting to make arrangements. Mind you, my grandmother is on oxygen ** hrs a day and lays in a hospital bad everyday in her home. She is elderly and very ill. After explaining this to the supervisor of the credit dept. He said that he didn't care and it was not his problem and that I should put her away in a home. I then said, what if she is to die from not being able to use her oxygen, he said he also didn't care about that. I have spoken to others who were in similar situations and they have told me several horror stories with this company. I know somebody that owes over **,*** dollars with pseg who is also disabled and they cooperated with that individual. It is a shame that their services aren't in clementon whe
GetHuman: Let's quantify your experience contacting Atlantic City Electric. On a scale of 1 to 5, how easy is it go get help on a Atlantic City Electric problem?
~Reverend Steven Kwiatkowski: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Reverend Steven Kwiatkowski: I'd give them a one out of five on communication.
GetHuman: And what about Atlantic City Electric's ability to quickly and effectively address your problem?
~Reverend Steven Kwiatkowski: For that I would say three out of five.
GetHuman: And finally- any advice for other Atlantic City Electric customers?
~Reverend Steven Kwiatkowski: Call them early in the day or late. Don't forget any personal or account information you might need for Atlantic City Electric to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Reverend Steven Kwiatkowski taken from his Atlantic City Electric customer service problem that occurred on November 13th, 2017.