Atlantic City Electric: So it's been more than * months since we rented...
A Atlantic City Electric customer review by GetHuman user ~fed up from November 23rd, 2017
Background on ~fed up's case
GetHuman: ~fed up - can you tell our other Atlantic City Electric customers when your case took place?
~fed up: Yes I can. It was evening, on November 13th.
GetHuman: Did you reach out to Atlantic City Electric, and if so, how?
GetHuman: And which of these common Atlantic City Electric customer issues best describes the reason you wanted to talk to them?
(Shows ~fed up a list of common Atlantic City Electric problems)
~fed up: "Meter reading" was why I was trying to call.
~fed up's review of Atlantic City Electric customer service
GetHuman: So how would you sum up your experience for GetHuman's Atlantic City Electric customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fed up: So it's been more than * months since we rented out our shore house and the electric supplied by Atlantic City Electric. was changed into the tenants name. We were on a budget plan. At the time of the account change over we had*have a credit of nearly $***. WE requested a refund check and gave them the mailing address. They have been contacted a dozen times plus, by us and to date, we have yet to receive the refund. We have been promised a "check is in the mail" so many times we have lost count. Not to mention the we will call you backs... which has not happened once. We have also filed a complaint with the board of utilities. To date all the promises have been nothing but "LIP SERVICE"! The lesson here... ***** the budget plan and just pay monthly creating a budget account of your own.... never pay them in advance!!!! You may never see your money again unless you plan on never moving or renting out! If you don't pay your electric bill they shut off your electric but there is NO recour
GetHuman: Let's quantify your experience contacting Atlantic City Electric. On a scale of 1 to 5, how easy is it go get help on a Atlantic City Electric problem?
~fed up: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fed up: I'd give them a four out of five on communication.
GetHuman: And what about Atlantic City Electric's ability to quickly and effectively address your problem?
~fed up: For that I would say five out of five.
GetHuman: And finally- any advice for other Atlantic City Electric customers?
~fed up: Call them early in the day or late. Don't forget any personal or account information you might need for Atlantic City Electric to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fed up taken from his Atlantic City Electric customer service problem that occurred on November 13th, 2017.