Atlantic City Electric: The monthly Electric Bill average for * house i...
A Atlantic City Electric customer review by GetHuman user ~Lisa from November 26th, 2017
Background on ~Lisa's case
GetHuman: ~Lisa - can you tell our other Atlantic City Electric customers when your case took place?
~Lisa: Sure. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Atlantic City Electric, and if so, how?
GetHuman: And which of these common Atlantic City Electric customer issues best describes the reason you wanted to talk to them?
(Shows ~Lisa a list of common Atlantic City Electric problems)
~Lisa: "Lower my bill" was why I was trying to call.
~Lisa's review of Atlantic City Electric customer service
GetHuman: So how would you sum up your experience for GetHuman's Atlantic City Electric customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lisa: The monthly Electric Bill average for * house in New Jersey is $****month. My last bill was $***. Cannot pay our bill online, their new website is broken. They force you to call in to their office to pay, and then charge you a fee for paying with a card over the phone. Have been hung up on multiple times by customer service.
GetHuman: Let's quantify your experience contacting Atlantic City Electric. On a scale of 1 to 5, how easy is it go get help on a Atlantic City Electric problem?
~Lisa: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lisa: I'd give them a two out of five on communication.
GetHuman: And what about Atlantic City Electric's ability to quickly and effectively address your problem?
~Lisa: For that I would say five out of five.
GetHuman: And finally- any advice for other Atlantic City Electric customers?
~Lisa: Call them early in the day or late. Don't forget any personal or account information you might need for Atlantic City Electric to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lisa taken from his Atlantic City Electric customer service problem that occurred on November 19th, 2017.