Barnes & Noble.com: I had a payment problem, the man I spoke to was...

A Barnes & Noble.com customer review by GetHuman user GetHuman-412300 from November 7th, 2017

Background on GetHuman-412300's case

GetHuman: GetHuman-412300 - can you tell our other Barnes & Noble.com customers when your case took place?
GetHuman-412300: Yes I can. It was middle of the night, on October 30th.
GetHuman: Did you reach out to Barnes & Noble.com, and if so, how?
GetHuman-412300: I used a phone number I found on the GetHuman Barnes & Noble.com customer service contact info page: Contact Barnes & Noble.com Customer Service
GetHuman: And which of these common Barnes & Noble.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-412300 a list of common Barnes & Noble.com problems)
GetHuman-412300: "Warranty claim" was why I was trying to call.

GetHuman-412300's review of Barnes & Noble.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Barnes & Noble.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-412300: I had a payment problem, the man I spoke to was able to help me quickly. I was only on hold for a short time before he answered, and then he put me on hold again a bit later-- but only for a minute. My problem was rectified within five minutes.
GetHuman: Let's quantify your experience contacting Barnes & Noble.com. On a scale of 1 to 5, how easy is it go get help on a Barnes & Noble.com problem?
GetHuman-412300: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-412300: I'd give them a one out of five on communication.
GetHuman: And what about Barnes & Noble.com's ability to quickly and effectively address your problem?
GetHuman-412300: For that I would say three out of five.
GetHuman: And finally- any advice for other Barnes & Noble.com customers?
GetHuman-412300: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Barnes & Noble.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-412300 taken from his Barnes & Noble.com customer service problem that occurred on October 30th, 2017.

Barnes & Noble.com

2.00 of 5 stars | 6 reviews

GetHuman-412300's Barnes & Noble.com Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Barnes & Noble.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Barnes & Noble.com in any way.

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