Barnes & Noble.com: I have tried numerous days in a row to contact...
A Barnes & Noble.com customer review by GetHuman user ~AvidShopper from November 3rd, 2017
Background on ~AvidShopper's case
GetHuman: ~AvidShopper - can you tell our other Barnes & Noble.com customers when your case took place?
~AvidShopper: Sure. It was middle of the night, on October 29th.
GetHuman: Did you reach out to Barnes & Noble.com, and if so, how?
GetHuman: And which of these common Barnes & Noble.com customer issues best describes the reason you wanted to talk to them?
(Shows ~AvidShopper a list of common Barnes & Noble.com problems)
~AvidShopper: "Warranty claim" was why I was trying to call.
~AvidShopper's review of Barnes & Noble.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Barnes & Noble.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AvidShopper: I have tried numerous days in a row to contact customer service at *-***-THE-BOOK. First day I called, I hung up after ** minutes on hold. Today, I am currently on hold for ** minutes and still waiting...
GetHuman: Let's quantify your experience contacting Barnes & Noble.com. On a scale of 1 to 5, how easy is it go get help on a Barnes & Noble.com problem?
~AvidShopper: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AvidShopper: I'd give them a two out of five on communication.
GetHuman: And what about Barnes & Noble.com's ability to quickly and effectively address your problem?
~AvidShopper: For that I would say three out of five.
GetHuman: And finally- any advice for other Barnes & Noble.com customers?
~AvidShopper: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Barnes & Noble.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~AvidShopper taken from his Barnes & Noble.com customer service problem that occurred on October 29th, 2017.