Barnes & Noble.com: My new password attempt was rejected. When I cl...

A Barnes & Noble.com customer review by GetHuman user ~cak37@cornell.edu from November 12th, 2017

Background on ~cak37@cornell.edu's case

GetHuman: ~cak37@cornell.edu - can you tell our other Barnes & Noble.com customers when your case took place?
~cak37@cornell.edu: Yeah. It was evening, on November 2nd.
GetHuman: Did you reach out to Barnes & Noble.com, and if so, how?
~cak37@cornell.edu: I used a phone number I found on the GetHuman Barnes & Noble.com customer service contact info page: Contact Barnes & Noble.com Customer Service
GetHuman: And which of these common Barnes & Noble.com customer issues best describes the reason you wanted to talk to them?
(Shows ~cak37@cornell.edu a list of common Barnes & Noble.com problems)
~cak37@cornell.edu: "Cancel order" was why I was trying to call.

~cak37@cornell.edu's review of Barnes & Noble.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Barnes & Noble.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cak37@cornell.edu: My new password attempt was rejected. When I clicked on the reset pw link, I put in a new pw. It was rejected. I didn't understand the message. Tried to tell the human being the problem: letters and numbers seem to be unacceptable. She hung up on me.
GetHuman: Let's quantify your experience contacting Barnes & Noble.com. On a scale of 1 to 5, how easy is it go get help on a Barnes & Noble.com problem?
~cak37@cornell.edu: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cak37@cornell.edu: I'd give them a four out of five on communication.
GetHuman: And what about Barnes & Noble.com's ability to quickly and effectively address your problem?
~cak37@cornell.edu: For that I would say five out of five.
GetHuman: And finally- any advice for other Barnes & Noble.com customers?
~cak37@cornell.edu: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Barnes & Noble.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cak37@cornell.edu taken from his Barnes & Noble.com customer service problem that occurred on November 2nd, 2017.

Barnes & Noble.com

2.00 of 5 stars | 6 reviews

~cak37@cornell.edu's Barnes & Noble.com Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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