Barnes & Noble.com: Rep is not at all helpful or customer oriented...
A Barnes & Noble.com customer review by GetHuman user GetHuman-443239 from November 2nd, 2017
Background on GetHuman-443239's case
GetHuman: GetHuman-443239 - can you tell our other Barnes & Noble.com customers when your case took place?
GetHuman-443239: Yes. It was afternoon, on October 30th.
GetHuman: Did you reach out to Barnes & Noble.com, and if so, how?
GetHuman: And which of these common Barnes & Noble.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-443239 a list of common Barnes & Noble.com problems)
GetHuman-443239: "Make a purchase" was why I was trying to call.
GetHuman-443239's review of Barnes & Noble.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Barnes & Noble.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-443239: Rep is not at all helpful or customer oriented. No willingness to mitigate problems, no offer of refund on severely delayed and mis-routed orders.
GetHuman: Let's quantify your experience contacting Barnes & Noble.com. On a scale of 1 to 5, how easy is it go get help on a Barnes & Noble.com problem?
GetHuman-443239: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-443239: I'd give them a five out of five on communication.
GetHuman: And what about Barnes & Noble.com's ability to quickly and effectively address your problem?
GetHuman-443239: For that I would say one out of five.
GetHuman: And finally- any advice for other Barnes & Noble.com customers?
GetHuman-443239: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Barnes & Noble.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-443239 taken from his Barnes & Noble.com customer service problem that occurred on October 30th, 2017.