Barnes & Noble.com: i clld to get a refund for a xpedtd shipping du...
A Barnes & Noble.com customer review by GetHuman user ~anonym from November 25th, 2017
Background on ~anonym's case
GetHuman: ~anonym - can you tell our other Barnes & Noble.com customers when your case took place?
~anonym: Yes. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Barnes & Noble.com, and if so, how?
GetHuman: And which of these common Barnes & Noble.com customer issues best describes the reason you wanted to talk to them?
(Shows ~anonym a list of common Barnes & Noble.com problems)
~anonym: "Returns" was why I was trying to call.
~anonym's review of Barnes & Noble.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Barnes & Noble.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonym: i clld to get a refund for a xpedtd shipping due to not receiving my book on time, i could barely understand the agent, she put me on hold for most of the call, i felt i was talking to a robot, no empathy, i felt she didn't care
GetHuman: Let's quantify your experience contacting Barnes & Noble.com. On a scale of 1 to 5, how easy is it go get help on a Barnes & Noble.com problem?
~anonym: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonym: I'd give them a three out of five on communication.
GetHuman: And what about Barnes & Noble.com's ability to quickly and effectively address your problem?
~anonym: For that I would say four out of five.
GetHuman: And finally- any advice for other Barnes & Noble.com customers?
~anonym: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Barnes & Noble.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonym taken from his Barnes & Noble.com customer service problem that occurred on November 19th, 2017.